An official website of the United States government
The Complete Factor Setup page allows you to complete the registration process for the factor that will be associated with your MSPRP login ID.
Note: If you have previously completed the ID Proofing process and are currently using Voice Call or Text Message (SMS) as a factor type, this service will discontinue use after March 1, 2025. To maintain access after that date, you must activate another factor type.
You must download the Okta Verify or Google Authenticator app onto your mobile device following the app's instructions. These apps can be downloaded from the Google Play Store on Android devices or from the App Store for iPhone, iPad, and MAC.
The Complete Factor Setup page will display a QR barcode that contains the URL and setup information the app needs to add the account under the text instructions. Once you have downloaded the app, select Add application within the app and scan the barcode to complete the authentication process.
Once you have completed these setup steps, click Continue to complete the setup. If successful, the authentication factor will be set to Active status. If unsuccessful, the status will be set to Pending Activation.
Click Cancel to complete the setup at a later time.
Note: You can have up to two factors in active and/or pending activation status for your login ID (i.e., a maximum of one Okta Verify and one Google Authenticator Factor.
January 2025
A federal government website managed and paid for by the U.S. Centers for Medicare and Medicaid Services.
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