Submit Case Documentation

The Submit Case Documentation page allows you to upload new documents to a case. You can submit multiple document types and related documentation in the same submission.

You may submit the following document types for BCRC and CRC cases:

• Additional Redetermination Documentation
• Additional Waiver Documentation (BCRC cases only)
• Exhaust Letter/Insurance Documentation
• Freedom of Information Act Request
• Refund Request (CRC cases only)Status Inquiry/Other

Notes: The Submit Case Documentation option is not available for CRC cases that have been referred to Treasury.

Only documentation for the selected document type should be uploaded. To ensure proper handling, other requests must be submitted by returning to this page, selecting the applicable document type, and uploading the related documentation (CRC cases only).

To submit documentation:

1. From the Document Type drop-down menu, select the type of document you wish to submit.
2. Click Upload Documentation to upload documentation for the selected document type.
   This will take you to the Case Documentation Upload page.
3. Click Choose File to locate and select your file(s).
4. Click Continue to complete the upload.
   This will return you to the Submit Case Documentation page.
   Notes: If you receive an error message, none of the files will be uploaded. You must correct the problem(s) and choose new, error-free files to upload. Files selected for upload must meet the following criteria:

• File is in .PDF format.
• File is virus free.
• File is not encrypted.
• File size is less than or equal to 40 MB (megabytes) in size.
• The page size of pages included in the file must not be larger than 8.5 by 11 inches.
  Note: The error "Invalid File Size" may be related to the page size.
• File name is 80 characters or less.
• File name only includes the following valid alphanumeric characters: any letter (A-Z, a-z), any number (0-9), and any of the following special characters: hyphen (-), period (.) and underscore (_).

• File name does not include spaces.

  To submit additional documentation for other document types in the same submission, select the next document type and upload the related documentation. Repeat this process until all documentation is uploaded.
  Once your documents have been uploaded, they will appear at the bottom of the Submit Case Documentation page. Click Delete to the right of the document name to remove the document, if desired.

5. Click Continue to submit the uploaded documents and receive confirmation or click Cancel to return to the Case Information page without submitting any documents.

October 2025