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As a beneficiary, you are authorized to access and manage each of your recovery cases on the Medicare Secondary Payer Recovery Portal (MSPRP). However, the MSPRP will require you to perform an initial request for access to each recovery case that you did not access directly from the Medicare.gov website.
Note: Each case that you accessed directly from the Medicare.gov web site (by clicking the case ID on the Payment Details tab on the Medicare.gov web page) as well as each new case you request access to on the MSPRP can be viewed and managed by clicking the Case Listing link on the Welcome! page (your home page).
The New Case Request page provides you with the ability to search for and add a recovery case to your Case Listing page using the case ID. Once you have successfully requested case access, you will be able to view and manage the case by accessing the MSPRP Case Listing page.
| Field | Description |
|---|---|
| Case ID | The case ID for the case you would like added to your Case Listing page. Note: The case ID is assigned by the Centers for Medicare & Medicaid Services (CMS) to the case. It is located on any case specific correspondence received from Medicare such as the Rights and Responsibilities Letter or Conditional Payment Letter. It is a 15-digit number and is displayed as ##### ##### ##### on the correspondence from Medicare. |
Click Previous or Cancel to return to the Welcome! (Home) page and cancel your request for case access.
Click Continue to submit your request for access. The MSPRP will attempt to locate the case based on the case ID entered.
Case Not Found
If the MSPRP cannot locate the case based on the submitted information, it will display the following message: "No Matching Case Records Found based on the information provided." Verify that the data was entered correctly. If any of the fields were incorrectly entered, correct the error and click Continue.
If you are still unable to access the case, please contact Medicare at: (855) 798-2627. Note: The following cases will not be available on the MSPRP:
- Case referred to CMS
- Case referred to Department of Justice
- Case involving Workers' Compensation Medicare Set-Aside Amount (WCMSA). These cases are only accessible on the Workers' Compensation Medicare Set-Aside Portal (WCMSAP).
Case Found
If the MSPRP locates the case based on the information submitted, the Case Information page will appear. For more information, see the Case Information help page. The case will also be added to your Case Listing page and you will not have to request case access again. Note: The following cases will be available on the MSPRP but a user will not be able to perform any actions on them:
- Case that was approved for the Fixed Percentage Option
- Case that was approved for the Self-Calculated Conditional Payment Amount
- Case that has been closed
- Case where the Demand Letter has been issued
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