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This page shows information for cases that you have previously requested access to using the New Case Request page, any cases that you have accessed directly from the Medicare.gov website , and any cases you have reported using the Report a Case action. It allows you to perform a search for a case. The case ID displayed will be the Benefits Coordination & Recovery Center "BCRC Case ID" (BCRC insurer cases and all beneficiary cases).
If you are approaching settlement on a case that is not yet available on the MSPRP and you wish to initiate the Final Conditional Payment process, you can add this case using the Report a Case link found on the MSPRP Welcome! Page or contact the BCRC by phone at (855) 798-2627, or by mail at: NGHP, P.O. Box 138832, Oklahoma City, OK 73113 .
Case information will be listed on the bottom half of this page under the Cases heading.
Note: The case ID link, and therefore the page functionality, is unavailable during nightly system processing cycles.
Perform a Search
The top half of the Case Listing page allows you to locate a specific case(s)
using the Search button instead of scrolling through the case listing to find the desired
case. To search for a specific case(s), enter the case ID, and then click Search. Case results are sorted in ascending order by case ID.
Table 1: Search Criteria
| Field | Description |
| Case ID | The unique identifier assigned by the Centers for Medicare & Medicaid Services (CMS) to the case.
The case ID is located on any case specific correspondence received from Medicare such as the Rights and
Responsibilities Letter or Conditional Payment Letter. The case ID is a 15-digit number in ##### ##### ##### format.
If the case ID is available, it should be entered to help ensure your case is found. Note: To make your search more effective, you can search for variations of the case ID using the percent sign (%) as a wildcard symbol. When used, the percent sign (%) replaces one (or more than one) number(s) at the end of the case ID. Only one percent sign (%) can be entered and it must be placed at the end of the case ID search term. When using the wildcard symbol in the Case ID field, a minimum of 5 characters must be entered (4 numbers plus the percent sign).. For example, to locate all recovery cases where the case ID begins with the numbers 2011, enter 2011% in the Case ID field and click Search. The MSPRP will retrieve all recovery case records associated to your account ID with a case ID that begins with 2011. |
If the MSPRP is unable to locate the case based on the data entered, it will display the following message:
"No Matching Case Records Found based on the information provided."
Check your search criteria and try again.
If the MSPRP is able to locate the case(s) based on the search criteria entered, the case ID
for the matching case will be listed
on the bottom half of the page under the Cases heading.
View Case Information
Click the Case ID for the desired case. The MSPRP will display the Case Information page for the selected case.
Table 2: Case Information Displayed
| Field | Description |
| Case ID | The case ID for the recovery case. Click to view case details on the Case Information page.
Once the case ID is clicked, the MSPRP will look-up the current authorization level of the account ID.
Appropriate MSPRP functionality for the case will be enabled based on the authorization level and authorization status. Note: An asterisk indicates that the case was reported using the Report a Case action on the MSPRP. The data in this column will be displayed in ascending order by default. |
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