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Account List

This Account List page is the home page for Account Managers (AMs) and Account Designees (ADs). It displays all of the MSPRP accounts that are associated with your login ID. It functions as the main processing page to initiate any MSPRP functions available to you.

Click the Associated Account ID for the account you want to work with, and the Welcome! page appears showing your selected ID. Use this page to access other case processing functions.

Notes: If the account is associated with at least one address that has opted in to Go Paperless, a green leaf icon appears next to the name of the account. These accounts receive letter notification emails instead of mailed letters for the Go Paperless addresses. You are responsible for viewing all Go Paperless correspondence on the MSPRP. To get information on your account's paperless addresses, please contact your Section 111 file submitter or reporting agent.

AMs can have multiple roles across different accounts. You can be an AM on one account and an AD on another. An AD of an existing account can also be reassigned as the AM for that account by contacting an EDI Representative.

Navigation Menu

The navigation menu at the top of each page provides the following menu options:

  • Home - Navigates to this page (the Account List page).
  • About This Site - Navigates to the How to Use This Site help page.
  • CMS Links - Provides a link to the CMS.gov page, and to the General Medicare page on the Centers for Medicare & Medicaid Services (CMS) website. The CMS.gov page contains general MSP-recovery-related questions, tools, and resources. The General Medicare page lists general information about Medicare.
  • How To... - Provides detailed information on the following functions:
    • Getting Started
    • Requesting your Login ID
    • Requesting your Password
    • Changing your Password
    • Resetting your PIN
    • Changing your Account Representative
    • Changing your Account Manager
    • Inviting Account Designees
  • Reference Materials - Provides a link to view and download the MSPRP User Guide. This user guide was written to help the user understand the MSPRP, complete the corporation's or organization's registration, and access and use the available case-function processes.
  • Contact Us - Provides information on whom to contact to get assistance with technical issues and with Medicare Secondary Payer (MSP) issues.
  • Logoff - Click on this link to log out of the MSPRP application. You will need to log in to the site again to continue working. Any data not saved before logging out will be lost.
Quick Help

All pages in the MSPRP contain a Quick Help section with the Help About This Page link. The link will open a help document with information to assist you in understanding the page you have accessed.

Account Settings
  • Update Personal Information - Use this link to update your contact information, such as e-mail address, phone number, and mailing address.
  • Change Password - Use this link to change your password, whether it has expired, has been compromised, or you have been issued a temporary password.

    • Remember, when you change your password in the MSPRP, your password will be changed in all Coordination of Benefits Secure Website (COBSW) applications that you are authorized to use (i.e., Section 111 COBSW, Workers’ Compensation Medicare Set-Aside Portal (WCMSAP), and the Commercial Repayment Center Portal (CRCP)).

    If you have forgotten your password and therefore cannot access this link, use the Forgot Password link on the Welcome to the MSPRP page (login page) to have a temporary password issued.

    After you have received your temporary password, return to the MSPRP site and log in using your login ID and temporary password. You will be prompted to change your temporary password when you use it to log into the MSPRP.

Remote Identity Proofing (RIDP) and Multi-Factor Authentication (MFA)

The RIDP and MFA processes provide certain non-beneficiary users the ability to view unmasked case information in the MSPRP. RIDP works in conjunction with MFA Services. Using a risk-based alternative (RBA) solution, you will be asked to submit current personally identifiable information (PII) to Experian, an external credit service, to confirm your identity. The Multi-Factor Authentication box shows your status and a link to the next step in either the RIDP process or, once you have completed identity proofing, the MFA process. If you have finished setting up MFA, the MFA box shows your status and a link to active new factors or deactivate existing factors.

Privacy Policy & User Agreement

At the bottom of this page, there are links to the MSPRP Privacy Policy and User Agreement and a link to download Adobe Reader.

January 2024