Welcome to the MSPRP
The Medicare Secondary Payer Recovery Portal provides a quick and efficient way to request case information and provide information to assist in resolving Medicare's recovery claim. With the use of this portal, you may submit a valid authorization, request an update to the conditional payment amount, submit settlement information and dispute claims.
For information about the availability of auxiliary aids and services, please visit:
Accessibility & Nondiscrimination Notice
MSPRP Message
Important Note: An updated MSPRP User Guide is now available at the Reference Material link above. This version includes additional information regarding the upcoming changes to Multi Factor Authentication (MFA). Please refer to Chapter 1 for a full summary of updates.
Important Note: Some of the COBSW user selected security questions have been revised for clarity. It is highly recommended that users review their security questions to ensure their answers correctly coincide with the updated language. The User Guide, located in the Reference Materials section above, can provide additional information on how to update security questions.
Getting Started
If you are a Medicare Beneficiary and would like to use the MSPRP to request case information, please login to your Medicare account by visiting the Medicare.gov website at https://medicare.gov/.
Registration is required to use this application. For corporate accounts, your Account Representative must complete the New Registration and your Account Manager must complete the Account Setup. These individuals cannot be the same person.
The Account Representative (AR) is the person in your organization who has the legal authority to bind your organization to a contract and to the terms of MSPRP requirements. This is usually a senior executive or partner of your company or firm. The AR has ultimate accountability for the information submitted on the MSPRP.
The Account Manager (AM) is the person who will actively manage your account recovery case workload. This includes inviting Account Designees (ADs) and managing their access to the account.
For more information on the registration process and MSPRP user roles, please refer to the How to Get Started help document, located under the How To menu on the Navigation bar. To begin the registration process, your MSPRP Account Representative will click the New Registration button.
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STEP 1
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STEP 2
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(Account ID and PIN required)
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