Demand Listing Page

The Demand Listing page lists open or unresolved demands issued to companies associated with a selected account ID. No more than 100 letters will be listed on the Demand Listing page at any given time.

The Demand Listing page allows you to:

• View a default list of unresolved Demands issued in the last three months and whose status is not "Closed" or resolved.
• Search for any Demands issued to companies regardless of status.
• Access details about an unresolved Demand via the Demand Letter ID hyperlink.
• Identify when new Demand letters have been added to the account via the Viewed column. Note: When a new demand letter has been added, the Account Manager will be notified via email.
  The Viewed column initially displays No for new Demand Letter IDs that have been added to the account. No changes to Yes after clicking the Demand Letter ID. A blank in this column identifies Demands that were added to the account prior to this functionality being added to the CRCP.

If Go Paperless is selected for the account, a green leaf icon appears next to the account ID.

Search for Demand Letters

Use the search feature to locate Demand Letters for the selected account ID, regardless of status. In the search section of the Demand Listing page, enter criteria for either the Demand Letter ID or Demand Letter Sent Date.

Note: If there are over 100 Demand letters returned when a search is performed, only the first 100 letters matching your search criteria will display. To reduce the number of records returned, refine your search criteria.

To Search Using a Demand Letter ID

1. Enter the Demand Letter ID in the Demand Letter ID field.

   The Demand Letter ID may include up to 15 digits.
   You can also perform searches substituting a percent (%) as a wildcard at the end of the Demand Letter ID sequence. Enter at least four digits of the Demand Letter ID, with no spaces, when using the wildcard (i.e., 1111%).

2. Click Search to perform the search, or click Clear to remove the search criteria and display the default list of unresolved Demands.

To Search Using a Demand Letter Sent Date

1. In the From and To date fields, enter a date range using the following rules:

• Make sure the date is valid. The From date is required and must be less than or equal to the To date. The To date is optional and must be greater than or equal to the From date.
• If you enter a From Date and leave the To Date empty, then the results displayed will include demand letters sent from the entered From Date to the current date.
• If you enter a From date and a To date, then only results within that date range are displayed.
• If you enter the same date in the From date and To date fields, then only the results with that exact date are returned.

2. Click Search to perform the search, or click Clear to remove the search criteria and display the default list of unresolved Demands.

Demand Letters Issued to Companies Associated with Account ID: [#] (Results)

Your search results are displayed in the Demand Letters Issued to Companies Associated with Account ID: [#] section. The number of Demands is listed in the Results Returned field. The fields displayed include the following:

• Viewed (Yes, No, or blank).
  This column will remain blank for Demand letters added to the account prior to adding this function to the CRCP.
• Demand Letter ID (Active hyperlink if the Demand Status is Open).
• Number of Cases (Total number of cases associated with the Demand Letter ID).
• Letter Date (Active hyperlink if the Demand Status is Open and the user logs in using multi-factor authentication [MFA]. Date printed at the top of the Demand Letter).
• Demand Status (Open, Closed) Note: Any case with a balance greater than zero will be listed as Open, while any case with a balance of zero will be listed as Closed.

The results are sorted initially in descending order by Letter Date. You can change the sort order by clicking the top of each column header.

For unresolved Demands, the Demand Letter ID is an active hyperlink that transfers you to the Demand Detail page. In addition to displaying employer and insurer information related to the Demand, the Demand Detail page lists all cases included in the demand, provides the ability to view case and beneficiary information, and allows you to upload defense documentation.

If you logged in using MFA and an image is associated with the demand, the Letter Date is an active hyperlink that will take you to the Images for Correspondence Type page. This page will allow you to view and print PDFs of the correspondence.

Other Functions

Click Account Detail to return to the Account Detail page.

If you need information on a Demand that has been closed or resolved, please contact the Commercial Repayment Center (CRC). CRC Customer Service Representatives are available to assist you Monday through Friday, from 8:00 a.m. to 8:00 p.m. Eastern Time, except holidays, at toll-free lines: 1-855-798-2627 (TTY/TDD: 1-855-797-2627 for the hearing and speech impaired).

April 2024