Demand Detail Page

The Demand Detail page shows details about the Demand Letter ID that was selected on the Demand Listing page. This page allows you to:

• View employer and insurer details
• Search for associated cases and beneficiaries
• View a list of defense files that were submitted through the CRCP for the currently selected Demand Letter ID

Viewing Demand Details

The top section of the Demand Detail page provides details about the Demand Letter, including:

• Demand Letter ID
• Total Demand Amount (original)
• Employer Name and Tax Identification Number (TIN)
• Insurer Name and TIN

The middle section allows you to search for a case or beneficiary by using the following criteria:

• Case ID
• Medicare ID (Health Insurance Claim Number (HICN) or Medicare Beneficiary Identifier [MBI]).
  Note: This is also known as the Medicare Number to CMS' Medicare beneficiaries.
• Beneficiary Last Name

The lower Case IDs/Beneficiaries Included in the Demand Letter section displays the results of your search. It lists information related to beneficiaries and cases associated with the Demand Letter ID, including:

• Case ID (hyperlink to the Financial Summary tab on the Case Information page)
  • Claim Count (total number of claims per Case ID)
• Medicare ID (HICN or MBI) (first 5 characters are masked for HICNs, unless you log in using multi-factor authentication)
  Note: This is also known as the Medicare Number to CMS' Medicare beneficiaries.
• Beneficiary First Name
• Beneficiary Last Name
• Case Demand Amount (original amount)
• Case Status (Open or Closed)
  Note: Any case with a balance greater than zero will be listed as Open, while any case with a balance of zero will be listed as Closed.
• Date Closed (if this Case Status is Closed, the date the case was closed will display)
• Case Viewed (Yes or No) (Status returns to No for new searches or after logout.)
• Treasury Referral Date (Displays as MM/DD/YYYY when a date is available. If unavailable, this field will be blank.)
• Treasury Account Number (Number assigned to identify a debt by Treasury.)

• Current Status of Debt

  The following Status ID descriptions display status of debt that has been or will be referred to by Treasury. (If the Status IDs are unavailable, this field will be blank.)

  • Debt Referral Pending
  • Debt Referred to Treasury
  • Debt Recalled from Treasury (Referral Exemption)
  • Debt Returned from Treasury
  • Intent to Refer Letter Sent
  • Debt Resubmitted to Treasury

Search for Specific Case IDs, Medicare IDs, or Beneficiaries Included in a Demand

Use the search feature to locate Case IDs, Medicare IDs (HICNs or MBIs), or Beneficiaries associated with the Demand Letter ID.

Note: Regardless of how you conduct your search, if you click a Case ID hyperlink in the results list and go to the Case Information page for the selected case, you can always return to your search results on this page by clicking Demand Detail on the Case Information page.

Click any of the Search Hint links for additional details about what to enter in each search field.

To Search Using a Case ID

1. Enter a Case ID number in the Case ID field.

   The Case ID is a 17-byte alpha-numeric field. If the Case ID begins with a ‘C’, include this character when entering this information. No other special characters are allowed. A maximum of 20 characters is allowed.

   You can also perform searches substituting a percent (%) as a wildcard at the end of the Case ID. Enter at least 8 digits of the Case ID, with no spaces, when using the wildcard (i.e., 20071230%).

2. Click Search to perform the search.

To Search Using a Medicare ID (HICN or MBI)

1. Enter a Medicare ID (HICN or MBI) in the Medicare ID field.

   Note: This is also known as the Medicare Number to CMS' Medicare beneficiaries.

   The Medicare ID you enter must contain only letters and/or the numbers 0 through 9.

   You can also perform searches substituting a percent (%) as a wildcard at the end of the Medicare ID. Enter at least 4 digits of the Medicare ID, with no spaces, when using the wildcard (i.e., 1491%).

2. Click Search to perform the search.

To Search using a Beneficiary Last Name

1. Enter a beneficiary’s last name in the Beneficiary Last Name field.

   The name you enter must begin with a letter, and contain only letters, hyphens, apostrophes, and/or spaces. A maximum of 40 characters is allowed.

   You can also perform searches substituting a percent (%) as a wildcard at the end of the beneficiary’s last name. Enter at least one character of the last name, with no spaces, when using the wildcard (i.e., Se%).

2. Click Search to perform the search.

Case IDs/Beneficiaries Included in the Demand Letter

The Case IDs/Beneficiaries Included in the Demand Letter section displays case, beneficiary, and demand information associated with the selected Demand Letter ID. The total number of beneficiary records associated with the Demand Letter ID is displayed in the Results Returned field. Search results are displayed initially in ascending order by Case ID, but you can sort on the Beneficiary Last (name), Case Demand Amount, and Case Status fields.

The Case ID in the results list is a hyperlink that transfers you to the Financial Summary tab on the Case Information page for that case.

Additional Functions

Click Demand Listing to return to the Demand Listing page.

Click Make A Payment to begin the process of paying a demand.

Click Submitted Defenses to go to the Submitted Defense Documents page to view the documents that have already been uploaded and submitted for the currently selected Demand Letter ID.

April 2024