The Account Detail page is the main page from which you can initiate all CRCP functions for the selected account. It displays the Account ID and Company Name. If Go Paperless is active for the account, a green leaf icon appears next to the account name.
From this page, you can access the following CRCP processes using the following hyperlinks:
- Demand Listing: To view demand and case information, and to submit defense documents.
- Case Search: To search for a case associated with this account ID.
- Request Letter Access: To request access to information related to a letter that is not yet associated with this account ID.
Note: To remove access to a letter associated with this account, the Account Manager (AM) must contact an Electronic Data Interchange (EDI) Representative, with details regarding the letter, at (646) 458-6740 for assistance.
- Open Debt Report: To view an exportable list of all cases that have an accounts receivable balance greater than zero.
- Go Paperless: To update paperless preferences for correspondence related to the account ID.
Note: Displayed only for AMs.
- Letter Notifications: To view or print Go Paperless letter notification emails and letters related to the account ID.
Note: The Letter Notifications hyperlink appears for accounts for which Go Paperless is active or for which Go Paperless has been inactivated within the last 30 business days.
To select a different account, click Previous to return to the Account Listing page.
July 2022

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